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Recruiters Information

Step One Consultancy, a subsidiary of Step One Recruitment, has been advising leading Hotel and Catering companies in many areas of operations and management. With experienced industry professionals on our consultancy team, we can work with you in finding solutions to challenges that you and your organization face.

Sales and Marketing

Our dedicated, experienced team can aid you in optimizing not only occupancy but also guide you in the essential skills of yield management. Brand recognition and market placement are also key areas to consider in this field. We can formulate a forward strategy with your Sales and Marketing team or alternatively prepare a sales and marketing plan specifically for your business and its needs.

Operations

It can be very difficult to maintain the necessary standards throughout all areas of operation in the service business, with customer expectations growing daily and becoming ever more cosmopolitan. We would be delighted to help you in setting up crucial standard operating procedures and customer care training to ensure that your employees are confident and happy in their work and therefore providing outstanding service that exceeds customer expectations and guarantees their satisfaction and loyalty.

Trouble Shooting

Competition in the hotel, catering and restaurant industry is at the highest level it has ever been in Ireland. With this in mind, it is important to constantly review the guest experience and the best way to do this is through independent "mystery guest" visits by experienced professionals. We can provide this service for you and rather than just pointing out the negatives, our approach is to work with you on developing acceptable routes to any improvements that are possible in your service.